Privacy policy

Privacy Policy of doku.lu

Last updated: 17 September 2025

This Privacy Policy describes how doku.lu (hereinafter „we“, „our“, or „us“) collects, uses, and protects the personal information of users (hereinafter „you“ or „your“) of our website www.doku.lu.

We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) No. 2016/679 of April 27, 2016, and the applicable Luxembourg data protection law.

1. Who are we?

The Data Controller for your personal data is:

dOku Asbl

25 rue Grande-Duchesse Charlotte

L-7209 WALFERDANGE

Phone: +352 2794 0478

Email: privacy@doku.lu

2. What personal data do we collect and why?

We collect different types of personal data depending on your interaction with our website:

Data Category	Purpose of Processing	Legal Basis for Processing	Retention Period (indicative)
Contact Data (e.g., name, surname, email address, phone number)	– To answer your questions via the contact form.<br>- To process specific requests.<br>- To send you information you have requested (if newsletter subscription option available).	– Consent (by submitting the form or subscribing to the newsletter).<br>- Legitimate interest (to respond to a request).	3 years after the last contact, or until consent is withdrawn.
Connection Data (IP addresses, connection logs)	– To ensure website security.<br>- To prevent fraud.<br>- To administer the site and resolve technical issues.	– Legitimate interest (website and network security).<br>- Legal obligation (if applicable).	1 year.
Navigation Data (pages visited, time spent, traffic source)	– To measure website audience and performance (via Google Analytics or similar).<br>- To improve user experience and content.<br>- To understand our users‘ preferences.	– Your consent via the cookie banner.	1 month or until consent is withdrawn.
Cookies	– To manage your session preferences.<br>- To analyze website usage.<br>- To personalize your experience.	– Your consent via the cookie banner.	Session cookie.
[Add other types of data here if you collect any (e.g., comments, purchase data, etc.)]	[Describe the purpose]	[Indicate the legal basis]	[Indicate the retention period]

We only collect data strictly necessary for the purposes for which it is processed.

3. Who has access to your data?

Your personal data is processed by the Data Controller. It may be transmitted to administrative and judicial authorities when required by law.

4. Transfer of data outside the European Union

We undertake not to transfer your personal data outside the European Union. The data we collect is stored and processed exclusively within the European Union.

5. Your Rights

In accordance with the GDPR and Luxembourg law, you have the following rights regarding your personal data:

Right of access: To request a copy of the data we hold about you.
Right to rectification: To request the correction of inaccurate or incomplete data.
Right to erasure („right to be forgotten“): To request the deletion of your data under certain conditions.
Right to restriction of processing: To request the suspension of the processing of your data under certain conditions.
Right to object: To object to the processing of your data for legitimate reasons, including direct marketing purposes.
Right to data portability: To receive your data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
Right to withdraw consent: At any time, if processing is based on your consent. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us at the following email address: privacy@doku.lu . We commit to responding to your request within one month. Proof of identity may be requested.

6. Right to lodge a complaint

If you believe that your rights have not been respected after contacting us, you have the right to lodge a complaint with the competent supervisory authority in Luxembourg:

The National Commission for Data Protection (CNPD) 15, Boulevard du Jazz L-4370 Belvaux Phone: (+352) 26 10 60 -1 Website: https://cnpd.public.lu/

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against destruction, loss, alteration, unauthorized disclosure, or accidental or unlawful access. This includes, but is not limited to, communication encryption (SSL/HTTPS certificate), securing our servers, etc.

8. Use of Cookies

Our website uses cookies. Cookies are small text files placed on your device when you visit a website. They help us improve your user experience and analyze the use of our site. You can manage your cookie preferences via our cookie consent banner.

9. Changes to our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon their publication on the website. We encourage you to regularly review this page to be aware of any updates.

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